Maintenance & PPM

Planned Maintenance That Prevents Breakdowns

Regular servicing keeps your doors safe and compliant — and catches faults before they shut your site down.

24/7 Emergency Support

Always there when you need us.

20+ 5 Star Reviews

Trusted by businesses across the region.

Experienced Engineers

Skilled, experienced, directly employed.

Compliant & Safe

All work meets current safety standards.

Regional Coverage

North Wales, Mid Wales & North West.

A planned preventative maintenance (PPM) contract keeps your automatic doors, shutters and gates running safely and cuts the breakdowns that stop you trading. NW Automatic Doors services single sites and multi-site estates across North Wales, keeps clear records for your safety file, and — unlike many providers — never ties you in for call-outs.

What a maintenance visit covers

  • Safety checks on sensors, safety edges and controls
  • Adjustment of opening speeds, forces and hold-open times
  • Lubrication and wear checks on tracks and moving parts
  • Early warning on parts likely to fail, before they do
  • Clear written service records for your compliance file
  • Priority response if something does go wrong between visits

Getting started is simple

  1. We survey your doors and agree a servicing schedule that fits
  2. Engineers visit on plan, service each door and log the results
  3. You get clear records and early warning of any wear
  4. If a fault appears between visits, you get priority response

Built for facilities and estates teams

Whether you run one shop or a portfolio of sites, we’ll set a servicing schedule that fits your operation and keep the paperwork straight — one point of contact, consistent records across every location. PPM keeps automatic doors within current safety guidance and cuts the cost and disruption of reactive repairs. It’s why estates and facilities teams across North Wales rate us 5.0★.

Answers

Frequently asked questions

How often should automatic doors be serviced?

Current safety guidance recommends automatic doors are serviced regularly — typically once or twice a year, depending on how busy the door is. High-traffic entrances such as supermarkets, hospitals and schools often need more frequent visits to stay safe, reliable and within guidance. We’ll recommend the right frequency for each door on your site.

Does a maintenance contract tie us in for repairs?

No — and that’s true of most maintenance contracts, not just ours. A maintenance or PPM agreement normally covers the planned servicing only, not repairs or emergency call-outs, so you’re usually free to choose who handles a breakdown and to get a second opinion any time. Ours work exactly that way: never tied in for repairs, no small-print traps.

Can you maintain doors across several sites?

Yes. We look after multi-site and single-site estates across North Wales with one point of contact, a shared servicing schedule and consistent records for every location. For facilities and estates teams juggling a portfolio, that means one number to call and one clear paper trail instead of chasing several local contractors.

Does a maintenance contract really reduce breakdowns?

Yes. Most door failures build up gradually — worn parts, drifting sensor settings, tired springs — and a planned service catches them before they leave you stuck. Preventing a breakdown is far cheaper than an emergency call-out and the lost trading time that comes with a door jammed open or a shutter stuck down.

What brands and types of door can you service?

All of them. We service automatic sliding and swing doors, roller and security shutters, fire shutters, gates and barriers from every major manufacturer, including Record and Gilgen. If your equipment was installed by someone else, or the original company has gone, we can take over its maintenance with no fuss.

Emergency repairs

24/7 call-out when you need us most

Doors down? Shutter stuck? We are on call to get your site secure and operational.

Call 0800 046 9804

Second opinion?

Had a repair quote elsewhere?

Send it over for a free second opinion. Under contract elsewhere? That usually covers only servicing — you can still choose who does the repair.

How it works

Our coverage

Proudly Covering North Wales, Mid Wales & the North West

From coast to countryside, our engineers are based locally and ready to respond quickly when you need us.

  • North Wales
  • Mid Wales
  • North West
  • Anglesey
  • Gwynedd
  • Conwy
See all areas we cover
WrexhamColwyn BayRhylBangorConnah's QuayPrestatynConwyLlandudnoHawardenBuckleyRhosllanerchrugogFlintHolyheadMoldCaernarfon