Maintenance & PPM
Door Maintenance & PPM Contracts in North Wales
Regular servicing keeps your doors safe and compliant — and catches faults before they shut your site down.
24/7 emergency line
Call 01492 200 543. Same-day aim.
Perfect 5.0★ Rating
Five stars on every published Google review.
In-house engineers
North Wales team. Never subcontracted.
SafeContractor & SSIP
ADIA and DoorSafe registered.
Free second opinion
On any repair quote. No obligation.
Accredited and approved
repair route
Call if the site is down. Send details if it can wait.
Insecure, blocked or not trading: call 24/7. If the opening still works and you need a price first, send the fault details.
A planned preventative maintenance (PPM) contract gives facilities teams a clearer way to manage automatic doors, shutters and gates before a failure becomes a trading, access or safety problem. NW Automatic Doors services single sites and multi-site estates across North Wales and Mid Wales, keeps clear records for your safety file, and never ties you in for call-outs.
The expensive part of a failure is what it interrupts
A shutter stuck down can stop opening. A failed entrance can disrupt staff, visitors and deliveries. An access point that cannot secure properly creates a problem long after the engineer has left. Planned maintenance is there to identify wear, settings and safety issues while they can still be handled as scheduled work, rather than as an urgent disruption to the day.
Built for facilities teams on bigger sites
This is for site managers, estates teams and owner-operators of commercial premises. Retail, warehouses, healthcare, schools, offices and hospitality across North Wales and Mid Wales need the same things: doors and shutters that stay safe, visits that fit trading hours, and records you can hand to an auditor or insurer without chasing last year’s engineer.
We survey the assets, set the visit frequency around how hard each opening works, and keep one local team on the work. House garage doors and one-off residential jobs are not what this page is for. If you want a retained contract for a site or estate, start here.
What a planned maintenance visit actually covers
- Safety checks on sensors, safety edges and controls
- Adjustment of opening speeds, forces and hold-open times
- Lubrication and wear checks on tracks and moving parts
- Early warning on parts likely to fail, before they do
- Clear written service records for your compliance file
- Priority response if something does go wrong between visits

From asset survey to documented visits
- We survey your doors and agree a servicing schedule that fits
- Engineers visit on plan, service each door and log the results
- You get clear records and early warning of any wear
- If a fault appears between visits, you get priority response

Records that make the next decision easier
Whether you run one shop or a portfolio of sites, we set a servicing schedule around the operation and keep the paperwork straight: one point of contact, consistent records across every location and early visibility of wear that needs a decision. PPM supports safer, more reliable doors and helps reduce the disruption of reactive repairs. Our commercial customers rate us 5.0★ on Google.
What bigger SMEs usually want on the paperwork
- One schedule covering automatic doors, shutters, gates and access on the site
- Visit windows that fit trading, deliveries or term time
- Written notes after each visit for the safety file and any insurer or audit request
- Early warning when a part is wearing, so you can budget a repair instead of a shutdown
- Priority response if something fails between visits
- No lock-in on repairs or emergency call-outs
Ask about PPM
Ask about planned servicing for this site.
Town, how many doors or shutters, and whether this is one site or several is enough. We quote servicing only. Repairs stay separate.
24/7 line: 01492 200 543
Commercial reassurance
Maintenance without call-out lock-in
You get planned servicing, clear records and early warnings, while staying free to choose who handles repairs or emergency call-outs.
Answers
Frequently asked questions
How often should automatic doors be serviced?
Current safety guidance recommends automatic doors are serviced regularly, typically once or twice a year, depending on how busy the door is. High-traffic entrances such as supermarkets, hospitals and schools often need more frequent visits to stay safe, reliable and within guidance. We’ll recommend the right frequency for each door on your site.
Does a maintenance contract tie us in for repairs?
No — and that’s true of most maintenance contracts, not just ours. A maintenance or PPM agreement normally covers the planned servicing only, not repairs or emergency call-outs, so you’re usually free to choose who handles a breakdown and to get a second opinion any time. Ours work exactly that way: never tied in for repairs, no small-print traps.
Can you maintain doors across several sites?
Yes. We look after multi-site and single-site estates across North Wales and Mid Wales with one point of contact, a shared servicing schedule and consistent records for every location. For facilities and estates teams juggling a portfolio, that means one number to call and one clear paper trail instead of chasing several local contractors.
Does a maintenance contract really reduce breakdowns?
Yes. Most door failures build up gradually — worn parts, drifting sensor settings, tired springs — and a planned service catches them before they leave you stuck. Preventing a breakdown is far cheaper than an emergency call-out and the lost trading time that comes with a door jammed open or a shutter stuck down.
What brands and types of door can you service?
All of them. We service automatic sliding and swing doors, roller and security shutters, fire shutters, gates and barriers from every major manufacturer. If your equipment was installed by someone else, or the original company has gone, we can take over its maintenance with no fuss.
Do you cover Mid Wales as well as North Wales?
Yes. Planned maintenance runs across North Wales and Mid Wales. Tell us the towns and how many openings sit on each site, and we will say whether they fit one schedule. We do not send a different contractor to each county.
Can you take over maintenance from another contractor?
Yes. We survey the doors, set a visit plan and quote to take the planned work on. Most servicing agreements only cover the annual visits, not repairs, so you can usually move the planned work without waiting for a breakdown. If you already hold a repair quote you are unsure about, send it over for a free second opinion.
Is this for a small shop or a bigger site?
Both can use planned servicing. The contract is aimed at bigger SMEs, multi-site estates and facilities teams who need one asset list, one contact and records that stand up in an audit. A single shop with one shutter can still book visits. House garage doors are not what this page is for.
What do you need from us to start a PPM contract?
Site addresses, a rough count of doors, shutters, gates or access points, and how hard each one works. Photos help. Existing service notes help if you have them. We survey first, then send a clear servicing-only quote. No work starts without your go-ahead.
Related
Related commercial services
Areas we cover
Commercial coverage across North and Mid Wales
Plan the maintenance route
Put asset risk, visit windows and records in one plan
Start with the doors and access points your team manages, then build a servicing route around workload and the evidence you need to keep.
Request a maintenance quoteSite down now?
Call the 24/7 emergency line
If a door, shutter, gate or barrier is unsafe, stuck or stopping access, use the urgent route instead.
Call 01492 200 543Our coverage
Proudly Covering North Wales & Mid Wales
From coast to countryside, our engineers are based locally and ready to respond quickly when you need us.
- North Wales
- Mid Wales
- Anglesey
- Gwynedd
- Conwy
- Wrexham





