Service contracts
Commercial Door & Shutter Service Contracts
One point of contact, planned servicing that prevents breakdowns, and no lock-in on your repairs.
24/7 emergency line
Call 01492 200 543. Same-day aim.
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In-house engineers
North Wales team. Never subcontracted.
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ADIA and DoorSafe registered.
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On any repair quote. No obligation.
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repair route
Call if the site is down. Send details if it can wait.
Insecure, blocked or not trading: call 24/7. If the opening still works and you need a price first, send the fault details.
A service contract from NW Automatic Doors gives facilities and estates teams a planned way to manage automatic doors, shutters and gates across North Wales and Mid Wales, from one site to a whole estate. You get one point of contact, clear records for your safety file, priority response, and no obligation to use us for call-outs or repairs.
Fragmented servicing makes simple faults harder to control
When asset details, visit notes and repair decisions are spread across different sites or contractors, it is harder to see which openings carry the most risk and where repeat faults are building. A service contract creates a single planned route: know the assets, schedule the visits and keep the relevant records with the people responsible for the building.
Who a contract is for
This page is for facilities managers, estates teams and operators of bigger SMEs across North Wales and Mid Wales. A single shop with one shutter can still use planned servicing. The contract is built for sites and estates where a failed entrance, loading bay or fire shutter costs trading time, security or compliance, and where you want one team holding the asset list.
House garage doors and one-off residential jobs are not what this agreement is for. If you run retail, industrial, healthcare, education, hospitality or office premises and want retained servicing, this is the page.
What a contract puts in place
- A planned servicing schedule set around each door’s workload
- One point of contact for every site and asset
- Priority response if something fails between visits
- Clear written service records for your compliance file
- Early warning on parts that are wearing out
- No lock-in — you’re never tied to us for repairs or call-outs
One standard across a single site or full estate
Whether you run one shop or a portfolio of buildings, we set servicing frequency to match how hard each door works and keep the paperwork straight across every location. Facilities and estates teams get one number to call and one consistent standard, instead of chasing a different local contractor at each site. Mid Wales sites sit on the same agreement as North Wales ones. You do not need a second firm south of the A55.
Taking the contract over from someone else
You do not have to wait for an incumbent contract to expire to get a second look. Most servicing agreements only cover the planned visits, not repairs. We can survey the doors, set out a schedule, and quote to take the planned work on. If you already have a repair quote you do not trust, send it over. The second opinion is free and does not affect an existing service agreement.
From survey to a working schedule
- We survey your doors, shutters and gates and note their condition
- We recommend a servicing frequency for each asset
- You get a clear contract — servicing only, no call-out lock-in
- We schedule the visits and keep your records up to date
Ask about a contract
Ask about a contract for this site or estate.
Addresses, a rough count of openings and how hard they work is enough. We survey first. No lock-in on repairs.
24/7 line: 01492 200 543
Facilities proof
A clearer contract for busy site teams
The contract covers planned servicing and records. Repairs stay transparent, quoted separately and never locked in by small print.
Answers
Frequently asked questions
What does a door service contract include?
It covers planned, scheduled servicing of your automatic doors, shutters and gates — safety checks, adjustment, lubrication, wear checks and clear written records — at a frequency set around how busy each door is. Repairs and call-outs are separate, so you’re never tied in for them.
Are we tied in for repairs under a service contract?
No. Our service contracts cover the planned servicing only — you’re free to choose who carries out any repair, and to get a second opinion at any time. Most maintenance contracts, with any provider, work this way: they cover servicing, not breakdowns.
Can you cover several sites on one contract?
Yes. We look after single-site and multi-site estates across North Wales and Mid Wales on one agreement, with one point of contact, a shared schedule and consistent records for every location. That is the fit for facilities and estates teams managing a portfolio.
How often will you service our doors?
It depends on how hard the door works. Busy entrances like supermarkets or hospitals often need servicing more than once a year to stay safe and reliable; quieter doors need less. We recommend the right frequency for each asset when we survey your site.
Do you cover Mid Wales as well as North Wales?
Yes. Service contracts cover sites across North Wales and Mid Wales on one agreement. Tell us the towns and how many openings sit on each site. We will say whether they fit one schedule and one contact.
Can you take over from our current contractor?
Yes. We survey first, then quote to take the planned servicing on. You are usually free to move planned visits even if another firm still holds an old agreement, because those agreements typically cover servicing only, not repairs. Check your own terms. If you have a repair quote you are unsure about, send it over for a free second opinion.
What size of business is a service contract for?
It is aimed at bigger SMEs, multi-site estates and facilities teams who need one asset list and records that stand up when someone asks how the doors are maintained. A smaller commercial site can still join. House garage doors and homeowner jobs are not the fit.
What do you need from us to quote a contract?
Addresses, a count of doors, shutters, gates and access points, and how each one is used. Existing service notes help if you have them. We survey, then send a servicing-only quote. Repairs stay separate. No work starts without your go-ahead.
Related
Related commercial services
Areas we cover
Commercial coverage across North and Mid Wales
Plan the maintenance route
Put asset risk, visit windows and records in one plan
Start with the doors and access points your team manages, then build a servicing route around workload and the evidence you need to keep.
Request a maintenance quoteSite down now?
Call the 24/7 emergency line
If a door, shutter, gate or barrier is unsafe, stuck or stopping access, use the urgent route instead.
Call 01492 200 543Our coverage
Proudly Covering North Wales & Mid Wales
From coast to countryside, our engineers are based locally and ready to respond quickly when you need us.
- North Wales
- Mid Wales
- Anglesey
- Gwynedd
- Conwy
- Wrexham